Swanndri Frequently Asked Questions
Everything you need to know about our heritage wool, orders, and outdoor gear.
How do I care for my Swanndri wool garments?
To maintain the longevity of your wool products, we recommend hand washing in cold water with a wool-specific detergent. Always dry flat in the shade and avoid tumble drying or dry cleaning unless specified on the care label.
What is your return policy for online orders?
We offer a 30-day return policy for all full-priced items. Products must be in their original condition, unworn, and with all tags attached. Please note that clearance items are final sale unless faulty.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping times vary by location but generally take between 7-14 business days. You will receive a tracking link via email once your order has been dispatched.
How do I know which size to choose?
Swanndri garments are often designed with a generous fit to allow for layering. We highly recommend checking the specific size guide located on each product page to compare your body measurements with our garment dimensions.
Do you offer international shipping?
Yes, we ship our heritage outdoor wear globally. Shipping costs and estimated delivery times are calculated at checkout based on your destination country and the weight of your order.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options such as Afterpay and Laybuy for customers in eligible regions.